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Customer Service Policy
Our Commitment
At Digital Doc Inc, we are dedicated to providing exceptional customer service to ensure a positive shopping experience for all our customers.
Contact Information
- Customer Service Email: info@digitaldocinc.com
- Customer Service Phone: 647-227-5128
Communication Response Time
We strive to respond to all customer inquiries, concerns, or requests within 10 minutes during our regular business hours Mondays to Fridays 9am-5pm.
Product Information and Queries
We are committed to providing accurate and detailed product information to assist customers in making informed purchasing decisions.
Order Processing and Shipping
- Order Confirmation: Customers will receive an order confirmation email upon placing an order.
- Shipping Updates: Customers will receive shipping updates with tracking information for their orders.
Returns and Refunds
- Return Policy: Clearly outline your return policy, including conditions, timeframes, and any applicable restocking fees.
- Refunds: Explain the process for issuing refunds and timelines for processing.
Damaged or Defective Items
In the event a customer receives a damaged or defective item, we will promptly address the issue and provide a suitable solution, such as a replacement or refund.
Privacy and Data Security
We respect and protect our customers' privacy and ensure that all personal information is handled in compliance with relevant laws and regulations.
Feedback and Reviews
We appreciate and encourage customers to leave feedback and reviews about their shopping experience and purchased products.
Compliance with Our Policies
We are committed to following all our internal policies and guidelines to maintain a professional and trustworthy relationship with our customers.
Customer Education and Support
We aim to educate customers about our products, address any concerns, and provide helpful support through various communication channels.